Frequently Asked Questions
What cities do you service?
We proudly serve most cities surrounding Huston, TX. If you’re located outside our radius, an additional fee may apply. Please contact us for an exact quote.
What is the payment structure?
A 25% retainer or non-refundable deposit is required at the time of booking to secure your spot. The rest of the payment will be due 14 days before the event. We accept credit card, debit payments through Stripe.
Cancellation and Refund Policy
The 25% retainer will be non-refundable. Cancellations and date changes need to be made a minimum of 14 days prior to the event. Changes can be made only to available dates we have at the time of change.
How do i book?
Review the website to understand the different options we offer.
Contact us through the “Contact Us” page and fill in the details listed on the form.
The process for booking will be completed through e-mail. An online link for contract, invoice, and payment will be sent to you. A 25% retainer is required to secure your spot. The rest of the payment will be due 14 days prior to your event.
Once confirmed, a confirmation e-mail will be sent out to you with a form to complete specific details for your event. We will create a custom proposal specific to you and finalize all the details for your event through e-mail. We may also meet through a phone call or virtual meeting if needed.
On the day of the event, the photo attendee will need one hour for set up and one hour for tear down. The set up/tear down will not affect your time.
How many hours do you suggest BOOKING the booth for?
It depends on the size of your party. We require a minimum booking of three hours for all events.
For birthday parties, social event, private events we recommend 3 hours as it provides ample time for guest to enjoy the photobooth.
For weddings, gala, and a larger-scale events, we suggest 3-4 hours to ensure all guest have the opportunity to take photos without feeling rushed.
Do you hold outdoor events?
Yes. However, we will have to set up a tent for an additional $100. The tent will protect our equipment from overheating, and wind prevent other damages.
What is required space needed for the booth to be set-up?
We require a 10ft x 10ft space for the booth setup, along with access to a standard power outlet. We understand that some venues or event spaces have limited or unreliable internet access, but you don’t have to worry- we provide our own internet to ensure a seamless experience.